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Terms and Conditions

Effective Date: 16.07.2025

PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY AS THEY CONTAIN IMPORTANT INFORMATION REGARDING YOUR LEGAL RIGHTS, REMEDIES, AND OBLIGATIONS. YOUR ATTENTION IS PARTICULARLY DRAWN TO PROVISIONS THAT LIMIT OUR LIABILITY, INDEMNIFY US, AND PLACE RESPONSIBILITY ON YOU.

GENERAL

By accessing, registering on, and using the website https://msanzibet.com/ (the “Website”), you are entering into a legally binding contract with Mzansibet (Pty) Ltd (“Mzansibet”, “we”, “us”, “our”).

We are licensed and regulated to accept bets by the Western Cape Gambling and Racing Board (WCGRB), under Bookmaker Licence Number: 10144175-015. The site is owned by SMS2Bet (the registration number 2009/007749/07).

Your use of our Website and services is governed by these Terms and Conditions (“Terms”), our Privacy Policy, and any other rules, bonus terms, or guidelines posted on the Website. If you do not accept these Terms in their entirety, you must not access or use the Website. When you register and use the Website, a legally binding agreement is formed between you, the end user (“Customer”, “player”, “you”, “your”), and us.

In addition to these Terms, you must read our Privacy Policy, which details how we collect and use your personal information. Your activities on our Website are also governed by the National Gambling Act, 7 of 2004; the Western Cape Gambling and Racing Act, 4 of 1996; the Financial Intelligence Centre Act, 38 of 2001 (FICA); the Protection of Personal Information Act, 4 of 2013 (POPIA); and any other applicable legislation.

We may need to change these Terms from time to time for various reasons, including compliance with new laws and regulations. Minor changes may be made at any time. The most up-to-date Terms will always be available on the Website. We will notify you in advance of any major changes. If any change is unacceptable to you, you must cease using the Website. Your continued use of the Website after the effective date of any changes will be deemed as your acceptance of those changes.

1. Definitions

In these Terms, the following words shall have the meanings set out below:

  • Account: Your personal betting account on the Website.
  • Business Day: Any day other than a Saturday, Sunday, or public holiday.
  • Customer/Player: A registered user of the Website.
  • FICA: The Financial Intelligence Centre Act, 38 of 2001, as amended.
  • POPIA: The Protection of Personal Information Act, 4 of 2013, as amended.
  • RICA: The Regulation of Interception of Communications and Provision of Communication-related Information Act, 70 of 2002.
  • Successful Bet: A winning bet placed in accordance with these Terms.
  • Terms: These Terms and Conditions, the Privacy Policy, and any other rules or policies referenced herein or posted on the Website.
  • The Act: The Western Cape Gambling and Racing Act, 4 of 1996, and its Regulations.
  • WCGRB: The Western Cape Gambling and Racing Board.
  • Website: The domain https://msanzibet.com/ and all its sub-domains and related platforms.
  • Winnings: The return paid to a Customer in respect of a Successful Bet.

2. Legal Requirements and Account Registration

2.1. Legal Age: You must be 18 years of age or older to register an account and place bets. It is a criminal offence for any person under the age of 18 to gamble. We reserve the right to request proof of age and to suspend your account until satisfactory documentation is provided.

2.2. Single Account: You may only open and operate one (1) account. If we detect that you hold more than one account, we reserve the right to treat these accounts as a single joint account, or to close the duplicate accounts. Funds may not be transferred between player accounts.

2.3. Accurate Information: All information supplied during registration must be accurate, true, and complete. You are responsible for keeping your personal details up to date. Providing false information may lead to account suspension or closure.

2.4. Personal Use Only: Your account is for your sole, personal use. You may not use it for any business or commercial purpose, nor may you permit another person to use your account. Companies and other juristic entities are not permitted to register accounts.

2.5. Account Security: You are responsible for maintaining the confidentiality of your username and password. All transactions on your account will stand if your username and password have been entered correctly. If you suspect a third party is aware of your password, you must change it immediately and notify Customer Support.

3. FICA Verification and Account Monitoring

3.1. Mandatory Verification: In compliance with FICA, we are legally obliged to establish and verify the identity of all Customers. Your account must be successfully verified before any withdrawals can be processed.

3.2. Required Documents: You will be required to provide us with valid verification documents, including but not limited to:

  • A clear copy of your ID document or Passport.
  • A recent proof of residential address (e.g., a utility bill or bank statement, not older than 3 months).
  • Information on the source of funds to be used for betting.

3.3. Verification Checks: By accepting these Terms, you agree that we are entitled to conduct identification, credit, and other verification checks as required by law or our own policies. We may supply your information to authorised credit reference agencies to confirm your identity.

3.4. Suspension Pending Verification: Your account may be suspended until all verification checks are completed to our satisfaction. While an account is suspended, you will not be able to withdraw funds.

3.5. Suspicious Activity: We are legally obliged to monitor all account activity for irregular, suspicious, or unlawful transactions to prevent money laundering and the financing of terrorism. We will report any suspicious transactions to the relevant authorities and may suspend or close your account and withhold funds as required by law.

4. Deposits

4.1. No Credit: We do not offer any form of credit. You may only bet with the cleared funds available in your account. We may void any bet inadvertently accepted when your account had insufficient funds.

4.2. Deposit Methods: Funds may be deposited into your account via the approved payment methods listed on the Website, which may include:

  • Credit/Debit Cards (Visa, MasterCard): Transactions are processed via Peach Payments using SSL3 encryption. Card details are not stored on our website. The cardholder’s name must match the name on your Mzansibet account.
  • Instant EFT (Ozow, SID): Securely transfer funds directly from your bank account.
  • Prepaid Vouchers (1Voucher, OTT Voucher, Blu Voucher): The full value of a voucher must typically be wagered before winnings can be withdrawn. Vouchers are non-refundable.
  • Direct Bank Transfer: A minimum deposit of R10 applies. Processing may take up to 3 business days. Please provide proof of payment if requested. Cash deposits are accepted at our discretion and may incur bank fees.

4.3. Source of Funds: You must only deposit funds from a payment source where you are the named account holder. If we identify that deposits were made from a third-party account, we may deem the deposits invalid, void any associated bets, and suspend your account pending investigation.

4.4. Turnover Requirement: The total value of all deposits must be turned over at least once (wagered to the value of the deposit) before a withdrawal relating to those funds can be requested. This is a standard anti-money laundering requirement.

4.5. Erroneous Credits: Should funds be credited to your account in error, it is your responsibility to inform us immediately. We will recover such funds by account adjustment. Any winnings from bets placed with erroneously credited funds will be voided.

5. Placing Bets

5.1. Responsibility: It is your responsibility to ensure the details of your bets are correct. Once a bet is confirmed and accepted, it cannot be cancelled or changed.

5.2. Valid Bet: A bet is only deemed valid once it is recorded on our wagering software and you have received a unique transaction code. We are not liable for the settlement of any bet that has not been issued a valid transaction code.

5.3. Time of Acceptance: Bets are accepted up until the official start time of an event. Any bet accepted after the event has commenced or on a result already known will be void.

5.4. Right to Refuse/Void Bets: We reserve the right to decline all, or part, of any bet at our sole discretion. We may also void any bet if there is evidence of price manipulation, syndicate betting, or if the integrity of an event has been called into question.

5.5. Transaction Log: In the event of a dispute, you agree that our transaction log database will be the ultimate authority in determining the outcome of any claim.

6. Winnings and Withdrawals

6.1. Verification: All withdrawals are subject to the successful completion of our FICA verification process.

6.2. Payment Destination: Withdrawals are processed to a verified African bank account held in your name. We will not pay winnings to third parties.

6.3. Withdrawal Process: To request a withdrawal, your account must have sufficient funds, and the request must meet the minimum withdrawal limit (R10). Processing can take up to 5 business days, plus any additional time required by your bank. Mzansibet does not charge any fees for processing withdrawals. However, please be aware that your own banking institution may levy a separate fee.

6.4. Taxes and Levies: Payment of any taxes, fees, or levies applicable to your winnings under African laws is your sole responsibility. For horseracing bets, all winnings are subject to a provincial tax (currently 6%), which we will deduct and pay over on your behalf.

6.5. Right to Withhold: We may withhold payment and void bets if we determine that:

  • The integrity of the event was compromised.
  • The price(s) were manipulated.
  • You were under 18 when you placed the bet.
  • You breached any material term of this agreement.

7. Bonuses and Promotions

7.1. Bonus Terms: All bonuses, promotions, and special offers are subject to their own specific terms and conditions, in addition to these General Terms. You must familiarise yourself with these terms.

7.2. Limitations: All bonus offers are strictly limited to one per person, family, household address, IP address, email address, telephone number, and/or payment account number.

7.3. Bonus Abuse: Bonuses are intended for recreational players. We reserve the right to reclaim any bonus and associated winnings if we detect bonus abuse, which includes, but is not limited to, fraudulent activity, using low-risk betting patterns (e.g., betting on both red and black on a single roulette spin to fulfil wagering requirements), operating multiple accounts.

7.4. Right to Amend/Cancel: We may amend or cancel any promotion at any time for legal, regulatory, or other reasons at our sole discretion.

8. Inactive and Dormant Accounts

8.1. Inactive Account: An account is deemed “inactive” if there has been no successful deposit or bet placement for a continuous period of 90 days.

8.2. Dormant Account: If your account remains inactive for 365 consecutive days, we will attempt to notify you. If the account continues to be inactive for 12 consecutive months, we may deduct a monthly administration fee of R30 from your account balance.

8.3. Account Closure: If your account becomes dormant (no access for 30 months) and we are unable to contact you, we will close the account. Any remaining balance will be transferred to you, or if we cannot locate you, donated to a charity concerned with responsible gambling.

9. Account Suspension and Termination

9.1. By You: You may request to close your account at any time by contacting Customer Support. The account will be closed once any outstanding balance owed to us is paid in full.

9.2. By Us: We reserve the right to suspend or close your account at any time and for any reason. We will do so immediately if we suspect you have:

  • Breached any provision of these Terms.
  • Engaged in fraudulent, illegal, or dishonest activities.
  • Used the Website in a hasty manner, cheated, or taken advantage of us or other customers.
  • Used artificial intelligence or “bots”.
  • Acted as part of a betting syndicate.
  • Been requested to do so by a law enforcement or regulatory authority.

9.3. Consequences: If we close your account for any of the reasons above, you will be liable for any claims, losses, and costs incurred by us. We may withhold any or all funds in your account to offset such costs.

10. Responsible Gambling

10.1. Our Commitment: We are committed to supporting responsible gambling. We provide various tools to help you manage your play.

10.2. Personal Limits: You can set limits on your deposits, losses, wagers, and session time directly from your account profile. A decrease in a limit takes effect immediately, while an increase will have a cooling-off period.

10.3. Cooling-Off & Self-Exclusion: You can set a temporary “Cooling-Off” period or a more permanent “Self-Exclusion” for a minimum of 6 months. During this time, your account will be blocked. To activate this, please contact Customer Support.

10.4. External Help: For confidential support and counselling regarding problem gambling, please contact the National Responsible Gambling Programme (NRGP) on their 24/7 toll-free helpline at 0800 006 008.

11. Intellectual Property

11.1. All content on the Website, including trademarks, logos, graphics, text, and software, is our exclusive property or is licensed to us. Your use of the Website grants no rights to you in relation to our intellectual property. You may not copy, reproduce, or distribute any content without our express permission. If a user uploads any content to the website, they grant Mzansibet a non-exclusive, royalty-free licence to use, copy, and distribute that content, and that the user confirms they have the right to post it.

12. Liability

12.1. The Website and its content are provided on an “as is” basis. We do not promise that the Website will be error-free or uninterrupted.

12.2. Our liability is limited to the fullest extent permitted by law. We will not be liable for any indirect or consequential losses, loss of profits, loss of data, or damage to your equipment arising from your use of the Website.

13. Governing Law and Dispute Resolution

13.1. Governing Law: These Terms and the relationship between you and us shall be governed by the laws of African countries.

13.2. Complaints: If you have a complaint, please contact our Customer Support team first. We will endeavour to resolve the matter internally.

13.3. Escalation: If you are not satisfied with the outcome of our internal process, you have the right to lodge a formal dispute with our regulator, the Western Cape Gambling and Racing Board (WCGRB).

Physical Address: 24 Fairway Close, Parow, 7500
Email: [email protected]

14. General Provisions

14.1. Entire Agreement: These Terms, along with any documents expressly referred to in them, constitute the entire agreement between you and us.

14.2. Force Majeure: We shall not be liable for any failure or delay in performance resulting from events beyond our reasonable control, such as acts of God, pandemics, war, or failure of public utility services.

14.3. Assignment: We may assign or transfer our rights and obligations under these Terms to any company within our group or to any other legal entity. You may not assign or transfer your rights or obligations.

14.4. Notices: We will communicate with you via the email address you provided during registration. You choose this email address and your registered physical address as your address for all legal notices.